Something you are owed
Refunds, claims, miles, fines, and money sitting in somebody else's system. Below are 38 recorded examples of people doing exactly this with a messaging agent, with what each one shows and where it came from.
38 examples
- InstinctiMessage
Unprompted, Instinct texted a user that a $245.46 Blue Cross Blue Shield settlement card was still unclaimed: a reminder had reached his Gmail that day, the virtual Visa had been issued in May and never activated, and after 18 months idle it would start losing $0.75 a month. It offered to redeem it through the official settlement site rather than the link in the email, and when he asked, activated it.
Why it is notable
Nobody asked it to look: he says he never told it to watch his inbox for money. It found the reminder, explained what the payout was, said it would use the official settlement site rather than the emailed link, and waited for his yes before it acted.
Posted by a user by Matt Van Horn (@mvanhorn): x.com, 2026-09-13. Added 2026-10-07.
A user asked Muse to negotiate his Verizon Fios bill through the chat on Verizon's own website. The representative said he was already on the lowest price, he told Muse to push harder, and the second round came back with $180 a year off.
Why it is notable
The first account here of somebody steering a negotiation the agent was already in. Every other bill on this site is one instruction and one result; this one has the user reading a refusal and sending the agent back, which is a different product to a thing you fire and forget. It also names the surface, a support chat on the company's own website, which is the browser doing the work rather than a phone call.
Posted by a user by Todd Saunders (@toddsaunders): x.com, 2026-09-25. Added 2026-09-25.
A founder had Muse go through her email, find every therapist invoice and submit them to Aetna. She says it took 20 minutes, that it put her over her deductible, and that she will get a reimbursement and money back for the rest of the year.
Why it is notable
The first health-insurance claim on this site, and the one where the agent is working with a person's medical billing rather than a carrier or an airline: the invoices are in her inbox, the deductible is the reason nobody does it by hand, and the payout is ongoing rather than a single refund. She names no figure, which is why this one adds nothing to the ledger and everything to the page about what people actually use these for.
Posted by a user by Natasha (@natashaghoskins): x.com, 2026-09-23. Added 2026-09-24.
A fund manager says he told Muse to search the entire internet for any money he is owed and file the claim, and that it did everything start to finish, recovering $2,200.
Why it is notable
The broadest instruction on the record for this job: the earlier unclaimed-property posts named states to search, and this one names nothing at all. What it found, and where, is not in the post, so the figure is his and the method is unrecorded. It is the largest recovered figure on this page after a father-in-law's $1,750 and the $2,182 an Instinct filed in five states.
Posted by a user by Spencer Hakimian (@SpencerHakimian): x.com, 2026-09-23. Added 2026-09-24.
- InstinctiMessage
A user asked his Instinct whose name was on a Gerber document it had been working from. It answered with his own name plus a middle name that is not his and an address he has never lived at, and said the claim was worth $574. Told the details were wrong and that he had never sent a photo, the agent said it had double-checked, that his message to it was text only with no photo in its record either, that the Gerber image had crossed into his thread on the delivery side, that nothing was filed and no social security number went anywhere, and it offered to report the glitch to the team. He asks Instinct's founder publicly whether this was a data leak or a hallucination. 490,000 views in a day.
Why it is notable
The most-seen failure on this site, and the part worth recording is the second half: the explanation. The agent named a mechanism, a photo crossing threads on the delivery side, that no published page of Instinct's describes and that it could not observe. A consumer-AI engineer replying to the thread says a model challenged on an invention will confidently invent a root cause in systems it cannot see, and calls it a hallucination rather than a leak. The company answered on 23 September: a hallucination in which the model fabricated a proper noun and its own thinking trace amplified it, no breach and no boundary crossed, which means the delivery-side explanation the agent gave its user was also invented.
Posted by a user by Pritak (@prit4k): x.com, 2026-09-21. Added 2026-09-22.
A user asked Instinct to call Capital One and ring him once a human was on the line, to get $150 from a closed credit card sent as a cheque. He says it replied that it could not do that, then offered to mail a letter to the bank for $3 instead; he agreed, and it found a service that prints and posts letters, without asking him for card details.
Why it is notable
Two rows on the listing in one post. The agent declined the call-and-patch, which the products that call all describe and this listing's own pages leave unstated, and it then paid $3 through a service it chose without a card being asked for, which is the wallet the listing records. Whether the cheque arrives is not posted; the sighting is filed as chased, not recovered, and the figure waits.
Posted by a user by Matt Van Horn (@mvanhorn): x.com, 2026-09-21. Added 2026-09-21.
A user with an issue at JetBlue says Muse called the airline's customer service, got through the phone tree, and called him back once it had a person on the line.
Why it is notable
The earliest outside account of a Muse call on the record, 11 September, three days before the posts that had been read here as the start of the calling beta, and the shape is the hand-off: the agent holds through the tree and brings the person in when a human answers. What the issue was, and whether it was resolved, is not in the post.
Posted by a user by Vignesh Balaji (@vicky_1394): x.com, 2026-09-11. Added 2026-09-19.
A product manager whose profile places him at Facebook and Meta says Muse handled a business call on an insurance issue: called the insurer, got a cancellation sorted, left him a document to sign, and will follow up by phone once he has. He puts the saving at over $700.
Why it is notable
Filed as the company's account because his profile lists a product role at Facebook and Meta as the current one and the post does not say so. It is also the first account of a call with a promised second call: the agent will ring back after he signs, which is a scheduled outbound call and a row no listing here publishes.
Published by the product by Frank Chien (@franklyn_chien): x.com, 2026-09-16. Added 2026-09-19.
A user says Muse got him a $200 gift card from Verizon that he had forgotten to claim when he signed up, and that this pays for the product for a year or two.
Why it is notable
Money sitting in a carrier's system, the smallest kind of unclaimed property, and the first sighting to price the product against what it recovered. The figure is his; the post does not say what Muse did to claim it.
Posted by a user by bittermelon (@melon_thief): x.com, 2026-09-17. Added 2026-09-19.
A user says Muse was in a chat with AT&T's retention team about his fibre bill and came back with $30 a month on the faster plan, down from $80 on the slower one, for 24 months, plus three months free and a confirmation number. He says it saved him an hour.
Why it is notable
The same carrier and the same day as another user's $80 to $40, with a lower number and a faster plan, which says the outcome depends on the account and the representative rather than on the agent. This one was a chat rather than a call, and it ended with a confirmation number, which the others did not mention.
Posted by a user by No Saber Ni Papa (@NoSaberNiPapa): x.com, 2026-09-15. Added 2026-09-19.
The user whose car insurance Muse re-shopped a day earlier had it call AT&T about fibre internet at two homes. He says it verified his identity, reached a loyalty representative and patched him in, and that the result is $1,920 saved over the next 24 months, with a further $10 a month it flagged for switching to bank autopay and paperless billing.
Why it is notable
A second win from the same person in two days, and this one is a call with a hand-off: identity verified and the representative reached before he was brought on. The same carrier, the same negotiation and a similar shape appear from three other users this week; the figure here is the largest of them and is his.
Posted by a user by Jason Luongo (@JasonL_Capital): x.com, 2026-09-16. Added 2026-09-19.
A user says he saved $1,800 a year on auto insurance because of Muse, and that he will schedule it to look again every six months.
Why it is notable
The fourth insurance re-shop on the record and the first to say what happens next: a standing check every six months, which turns a one-off saving into a watch. No detail of what was compared or bought; the figure is his.
Posted by a user by AZ Jedi (@AZJedi2000): x.com, 2026-09-14. Added 2026-09-19.
A Meta employee had Muse call Xfinity to negotiate his internet bill. He says it got through the phone tree to a person, hit a verification text it could not read, and patched him into the call live; for a minute it was the agent, him and a representative who, in his words, had no idea it was an agent. He puts the saving at $85.30 a month locked for five years, and says the call transcript shows the agent, named Hailey, talking to the representative.
Why it is notable
Filed as the company's account because the author's profile says he leads wearables AI at Meta, and the post does not say so. It is also the most detailed description anywhere of a Muse call: a named voice agent, a hand-off when the agent hit something it could not read, and a representative not told what was on the line, which is the row the calls piece on this site counts and the one Meta's pages leave blank.
Posted by a user by raunaq (@raunaqbn): x.com, 2026-09-16. Added 2026-09-17.
A user told Muse to open a live chat with Verizon support and went to bed. It brought the bill from $516 a month to $386. He had asked only for a look at the bill; the negotiation followed from a complaint and a yes.
Why it is notable
The largest bill reduction on the record and the loosest instruction: the agent went further than the literal ask on the strength of a complaint and a one-word approval. That is the proactivity question this site records, seen from a user's side.
Posted by a user by William Geronco (@williamgeronco): x.com, 2026-09-15. Added 2026-09-17.
Asked to pull subscriptions that did not match his current work, Muse found a LegalZoom plan for an entity the user no longer used, then, with permission, filed the Delaware paperwork to bring the entity into good standing and dissolve it, and cancelled the subscription. Posted in reply to Meta's chief AI officer's $1,000 challenge, so it is an entry in the vendor's frame as well as a sighting.
Why it is notable
A cancellation that required a state filing first, which is further than any subscription sighting here has gone, and the permission step is stated. Filed with the campaign frame because it is an answer to Meta's challenge.
Posted by a user by Amir Atefi (@amiratefi_): x.com, 2026-09-15. Added 2026-09-17.
From a cancelled Alaska Airlines flight and two Lyft receipts in his email, Muse filed the whole claim: converted the emails to PDF, worked around an upload widget whose real limit was a fifth of its stated one, submitted $189.37 plus a goodwill request, and returned with a case number. He says Grok Bot managed the same task much worse. Posted in reply to Meta's chief AI officer's $1,000 challenge, so it is an entry in the vendor's frame as well as a sighting.
Why it is notable
The detail that matters is the broken widget: a form that lies about its file limit is exactly the obstacle that stops a person, and the agent got past it. Two agents were given the job and the author says which won.
Posted by a user by Baptiste Dubois (@duboibaptiste): x.com, 2026-09-15. Added 2026-09-17.
A user says Muse searched the unclaimed-property database of every state he has lived in, found over $800 belonging to him, and filled in the claim forms in ten minutes, two of the claims above $250.
Why it is notable
The unclaimed-property job again, with the mechanism stated: every state of residence, forms filed. It is the errand nobody does for themselves and the one Muse's users report most, in the first week.
Posted by a user by Lincoln (@WaitWhat): x.com, 2026-09-10. Added 2026-09-17.
After connecting a Chase account through Plaid, Muse flagged a recurring Adobe subscription the user did not recognise. Adobe showed no subscription on his account; its payment lookup tool showed his card paying for an account under a stranger's email at a roofing company in another state. He now has to dispute it with Adobe and Chase.
Why it is notable
The agent found it and could not fix it: the account is not his to log into, so the sighting ends where the human's fight begins, which is the honest shape of a bank-connected agent. It is also the clearest published case of the connection itself, card data through Plaid, producing a finding rather than a purchase.
Posted by a user by Trace Cohen (@Trace_Cohen): x.com, 2026-09-15. Added 2026-09-17.
A user's father-in-law in Florida had Muse search unclaimed property and it found $1,750; it then reviewed his internet and phone bills, compared plans, and found another $120 a month. The author wishes it were available outside the US.
Why it is notable
Second-hand, about a relative, which is how the product reaches people who would not sign up for a beta themselves. Unclaimed property is now the most-repeated money sighting on Muse here, and every one of them is a user's figure.
Posted by a user by The Money Educator (@moneyeducator): x.com, 2026-09-10. Added 2026-09-17.
A founder had Muse go through six months of email receipts. It found a $100-a-month Claude Max subscription on the company card that nobody remembered, duplicating an enterprise licence. He links Meta's founder describing the business model: the agent saves or makes you money and Meta takes a small cut.
Why it is notable
A receipt audit rather than a bank connection: the finding came from email alone. And the author pairs it with the vendor's stated business model, which is the frame every money sighting on Muse now sits in.
Posted by a user by Idobn (@idobn): x.com, 2026-09-09. Added 2026-09-17.
A user asked Muse to search every county court in California for a traffic citation in his name. It found a recent case and paid it through Stripe Link, in minutes.
Why it is notable
A search across public court records ending in a payment, which is a job with a deadline and a penalty behind it. Recorded with the rail named, because the user named it.
Posted by a user by Flrid (@sunilsrathode): x.com, 2026-09-14. Added 2026-09-17.
After a major flight delay, a user says Muse went back and forth with the airline by email on his behalf and recovered $200. Posted in reply to Meta's chief AI officer's $1,000 challenge, so it is an entry in the vendor's frame as well as a sighting.
Why it is notable
A compensation claim conducted entirely by email with a third party, and the result stated as a figure. The third airline sighting on Muse in two days.
Posted by a user by Crux (@tiramisucrux): x.com, 2026-09-14. Added 2026-09-17.
Muse found a monthly book subscription the user's wife had forgotten to cancel over a year earlier, cancelled it, read the refund policy, and got a year's worth of payments back.
Why it is notable
Cancellation is common; reading the refund policy and claiming the year is the step people skip. The sighting says the refund was obtained, on the user's word.
Posted by a user by Chris Abraham 🐝 (@chrsabraham): x.com, 2026-09-15. Added 2026-09-17.
A user reports Muse haggling with an internet provider's representative on his behalf and saving $300 on the bill in under ten minutes.
Why it is notable
A third bill negotiation in a week, after AT&T and Verizon, which makes the carrier retention line the single most-reported job for Muse on this site. The post does not say whether the exchange was chat or voice.
Posted by a user by Nate (@nathanael_smith): x.com, 2026-09-16. Added 2026-09-17.
A product manager gave Muse the task other agents had failed at, appealing his San Francisco property tax bill. It told him the review deadline was that night and is filing the appeal.
Why it is notable
The deadline is the finding: an agent that knew the filing window closed that evening, on a task the user says other agents dropped. In progress when posted, so the outcome is not on the record.
Posted by a user by Venk Chandran (@venkchandran): x.com, 2026-09-16. Added 2026-09-17.
Having seen the $3,500 insurance post, a user uploaded his own policy and asked Muse to shop for cheaper cover while he was at the gym. Fifteen minutes later, he says, he is saving $1,156 a year.
Why it is notable
A sighting that cites the sighting it copied, which is how a use case spreads: the same instruction, a different person, a smaller number. Recorded beside the first because two people reporting the same job is a pattern and one is an anecdote.
Posted by a user by Jason Luongo (@JasonL_Capital): x.com, 2026-09-15. Added 2026-09-17.
A founder uploaded his auto insurance policy and asked for a better rate with identical coverage. He says it found a policy saving $3,500 a year, bought it, and cancelled the old one, in about five minutes; he had abandoned several attempts to switch because the aggregator sites were so painful.
Why it is notable
The most-seen Muse sighting on this site by a distance, and the most consequential single action: not a quote but a purchase and a cancellation, on a contract most people never re-shop. The figure and the coverage claim are his. The author founds an unrelated company called Tempo, not the health one listed here.
Posted by a user by Joe Devoy (@JosephDevoy): x.com, 2026-09-10. Added 2026-09-17.
A user authorised Muse to accept any AT&T fibre offer under $70 a month on an $80 bill. He says it came back with $40 a month and three months free.
Why it is notable
The instruction is the useful part: a ceiling set in advance and the agent left to negotiate under it, which is the approval shape several listings describe and few sightings show. The same job, a carrier bill, is the one Instinct's users posted first.
Posted by a user by Chandra Bhavanasi ⛷ (@chanduiiit): x.com, 2026-09-14. Added 2026-09-17.
Asked for ways to save money, Muse singled out the user's $5-a-month Poke subscription as the one to cancel.
Why it is notable
One listing here recommending the cancellation of another, which is the first time that has been posted. Poke's own rows show its price; whether Muse knew what it was cutting is not in the post.
Posted by a user by dp (@dpfebo): x.com, 2026-09-15. Added 2026-09-17.
A Muse team member has his agent watch flights he has booked for price drops. It flagged a drop on a United flight, and with his go-ahead went into the United account, chatted with the airline and came back with $1,000 in credit, a saving he puts at $1,026.
Why it is notable
Filed as the company's account: the author's profile says he builds Muse at Meta Superintelligence Labs. The job is a standing watch that ends in a negotiation, and the approval step is stated.
Posted by a user by Yair Savlevi (@Yairyup): x.com, 2026-09-10. Added 2026-09-17.
The same Meta employee's running tally, the morning after the IKEA return: $2,120.95 that Muse has recovered or saved for him, itemised as $300 a year negotiated off an AT&T bill, $192 of Amazon returns he had never got round to, $47 more returns on the way, $230 for the IKEA unit returned end to end, a $516 vet claim filed for his dog, and $836 of unclaimed property in his name. He asks whether to let it sell his car next month.
Why it is notable
It is the shape of entry Meta's $1,000 challenge asks for, a dollar total under the agent's name, and it comes from inside the company that set the challenge, so it is filed as a company account rather than a user's; the post does not say where he works. The list itself is worth having for what it counts: five of the six lines are money owed and chased, a bill, returns, a claim, unclaimed property, which is the same job the outside sightings of Instinct describe, and none of it is spending. The figures are his, not verified here.
Posted by a user by armand (@armand_ruiz): x.com, 2026-09-15. Added 2026-09-15.
A Meta employee's Muse handled an IKEA return end to end: the customer-service exchange and the pickup scheduling, with the collection arriving at the door after he had forgotten asking for it. The post carries a doorbell-camera still of the driver carrying the box away.
Why it is notable
A return is the shape of errand people most often say they put off, and this is the first published account of Muse closing one, with the physical pickup as the proof rather than a screenshot of the thread. It is filed as a company account because the author's profile says he works on AI at Meta, the company that makes Muse; the post does not say so and reads as a user's. What it shows about the product still stands: customer service and a scheduled collection from one instruction, and the person hearing nothing until the driver arrives.
Posted by a user by armand (@armand_ruiz): x.com, 2026-09-14. Added 2026-09-15.
- InstinctiMessage
A user's dryer broke under warranty. He gave Instinct the task and a photo; it found the serial and model number in the email receipt, got a manufacturer that only takes warranty claims by phone to accept the case over chat, got the claim approved, scheduled the repair, and sent back a screenshot of the approval.
Why it is notable
A warranty claim is the shape of the whole task: a thing you are owed, a process designed to be given up on, and a channel the company chose to make it hard. The agent read the receipt out of the inbox, argued a phone-only process into a chat, and booked the visit, which is three of this directory's recorded shapes in one thread. What it does not show is what it was signed into to do it.
Posted by a user by Eli Weiss (@eliweisss): x.com, 2026-09-13. Added 2026-09-13.
- InstinctiMessage
After a five-hour Delta delay out of New York for a maintenance issue, a user handed the complaint to Instinct and got 10,000 miles. The post does not say what the agent sent, to whom, or whether it used the user's email or a form.
Why it is notable
Compensation claims are the job people most often know they are owed and least often file, because the form is the cost. It is the first recorded case here of an agent chasing an airline on somebody's behalf and coming back with a number, and the speaker builds agentic commerce at Shopify, so he is a practitioner describing a product he does not work on.
Posted by a user by Gil (@gilgNYC): x.com, 2026-09-10. Added 2026-09-11.
- InstinctiMessage
Instinct's notification, posted as a screenshot: $120 a year off a Verizon bill negotiated the night before, and $58 back from Amazon the same day, which it summed up as not bad for a day's errands. The poster, a founder unconnected to Instinct, called the Verizon discount the most convincing evidence of AGI yet.
Why it is notable
The fourth account here of an agent chasing money on somebody's behalf, and the first with a carrier on the other end of the negotiation. Two things in the screenshot the post does not say: the agent reports a running tally rather than one result, and it reached the user as an iMessage notification, unprompted, which is what the proactivity row records.
Posted by a user by Kushal Byatnal (@kushalbyatnal): x.com, 2026-09-11. Added 2026-09-11.
In under 24 hours, by the user's own list: claimed $954 from California for him and $897 for his wife, analysed three life insurance policies with recommendations, pulled four new auto insurance quotes, drafted three local-press pitches for his wife's business, and cleaned his inbox, finding four gift card balances on the way.
Why it is notable
The second unclaimed-property claim on this site and the largest sum anyone has put on a single day with one of these agents, $1,851 in state money plus whatever the gift cards held. The list runs from the state's database to the inbox to four insurers, which is three of the site's task shapes in one afternoon, and the speaker is a former revenue chief with no stake in Meta.
Posted by a user by Eric Allen (@ericallen99): x.com, 2026-09-11. Added 2026-09-11.
- InstinctiMessage
One user listed what Instinct had done for him: booked IMAX tickets, paid off a two-year-old Swiss speeding ticket after trying to negotiate the late fees down, found a $54 Groupon for a dental checkup and booked the appointment, bought a wedding gift for a wedding he could not attend, and cancelled two subscriptions still billing his card from an email address he no longer has access to, one of which took a back-and-forth with the vendor's own AI support agent.
Why it is notable
It is the longest list anybody has published of things one of these agents has actually finished, and almost none of it is the category's usual demo. Paying an old fine, arguing about late fees, and cancelling a subscription attached to a dead email address are jobs a person avoids because they are unpleasant rather than because they are hard, which is a different argument for owning one. The subscription that took a negotiation with another company's AI is also the first recorded case of two agents on opposite sides of a dispute.
Posted by a user by Zain (@NotZainAgain): x.com, 2026-09-08. Added 2026-09-09.
- InstinctiMessage
A user asked Instinct to search every US state's unclaimed property database under his full name and every city he had lived in, then file whatever it found end to end. It came back with $2,182 owed to him, located a proof of his social security number, and signed the claim forms using a photograph of his passport for the signature.
Why it is notable
It is the only recorded case of one of these agents completing a piece of official paperwork rather than a convenience task, and it is the exact job an investor said the same week this category was ignoring in favour of dinner reservations. It also shows the price of that: to do it, the agent needed his identity documents and a signature, which is a long way past reading a calendar.
Posted by a user by Matt Van Horn (@mvanhorn): x.com, 2026-09-09. Added 2026-09-09.