Something you are owed
Refunds, claims, miles, fines, and money sitting in somebody else's system. Below are 4 recorded examples of people doing exactly this with a messaging agent, with what each one shows and where it came from.
4 examples
- InstinctiMessage
After a five-hour Delta delay out of New York for a maintenance issue, a user handed the complaint to Instinct and got 10,000 miles. The post does not say what the agent sent, to whom, or whether it used the user's email or a form.
Why it is notable
Compensation claims are the job people most often know they are owed and least often file, because the form is the cost. It is the first recorded case here of an agent chasing an airline on somebody's behalf and coming back with a number, and the speaker builds agentic commerce at Shopify, so he is a practitioner describing a product he does not work on.
The post carries a screenshot of the thread, which is his and stays his. What it does not say is the part a reader of this directory would want: whether Instinct wrote to Delta from its own email address, as it books with, or from the user's, and whether the miles were offered or negotiated.
Posted by a user by Gil (@gilgNYC): x.com, 2026-09-10. Added 2026-09-11.
- InstinctiMessage
Instinct's notification, posted as a screenshot: $120 a year off a Verizon bill negotiated the night before, and $58 back from Amazon the same day, which it summed up as not bad for a day's errands. The poster, a founder unconnected to Instinct, called the Verizon discount the most convincing evidence of AGI yet.
Why it is notable
The fourth account here of an agent chasing money on somebody's behalf, and the first with a carrier on the other end of the negotiation. Two things in the screenshot the post does not say: the agent reports a running tally rather than one result, and it reached the user as an iMessage notification, unprompted, which is what the proactivity row records.
The quote is the agent's own message, read off the poster's screenshot; his sentence is about AGI and is on the market wall. How the discount was negotiated, by chat, by call or by form, is not in the post.
Posted by a user by Kushal Byatnal (@kushalbyatnal): x.com, 2026-09-11. Added 2026-09-11.
- InstinctiMessage
One user listed what Instinct had done for him: booked IMAX tickets, paid off a two-year-old Swiss speeding ticket after trying to negotiate the late fees down, found a $54 Groupon for a dental checkup and booked the appointment, bought a wedding gift for a wedding he could not attend, and cancelled two subscriptions still billing his card from an email address he no longer has access to, one of which took a back-and-forth with the vendor's own AI support agent.
Why it is notable
It is the longest list anybody has published of things one of these agents has actually finished, and almost none of it is the category's usual demo. Paying an old fine, arguing about late fees, and cancelling a subscription attached to a dead email address are jobs a person avoids because they are unpleasant rather than because they are hard, which is a different argument for owning one. The subscription that took a negotiation with another company's AI is also the first recorded case of two agents on opposite sides of a dispute.
A user's own list, unverified by us. What each item required in access is not stated in the post, and that is the part a reader of this directory should want: a card number, a dead mailbox and a payment portal are three different kinds of authority.
Posted by a user by Zain (@NotZainAgain): x.com, 2026-09-08. Added 2026-09-09.
- InstinctiMessage
A user asked Instinct to search every US state's unclaimed property database under his full name and every city he had lived in, then file whatever it found end to end. It came back with $2,182 owed to him, located a proof of his social security number, and signed the claim forms using a photograph of his passport for the signature.
Why it is notable
It is the only recorded case of one of these agents completing a piece of official paperwork rather than a convenience task, and it is the exact job an investor said the same week this category was ignoring in favour of dinner reservations. It also shows the price of that: to do it, the agent needed his identity documents and a signature, which is a long way past reading a calendar.
The prompt is in the post in full, which is why it is worth reading rather than summarising: it tells the agent not to stop until every claim is submitted, and the agent did not.
Posted by a user by Matt Van Horn (@mvanhorn): x.com, 2026-09-09. Added 2026-09-09.