Government and paperwork
6 public posts of somebody having an AI agent they text handle government and paperwork, from 6 people, on Muse and Instinct. 1 of them posted a figure, $54 to $54, each the author's own. None reports going wrong; people post successes.
The DMV, a passport, 83 missing tax forms, a traffic citation, a property-tax appeal, a two-year-old Swiss speeding ticket: the jobs people had put off longest. The passport post is the honest one about the limits, the agent doing most of it and handing the browser back for the social security number and the photo. The tax-form post is the largest piece of work on this page, the agent sorting which of 83 forms were genuinely missing, forwarding the ones sitting unread and emailing whoever sent each one last year, with the accountant copied. The citation was found by searching every county court in California and paid through Stripe Link in minutes. The appeal, filed on the night of the deadline, has no outcome posted yet.
The figures, as posted
Every dollar figure somebody attached to one of these posts. The figures are theirs, unverified, and never added up here.
Muse
Instinct
- $54saveda Groupon for a dental checkup, in a backlog of admin clearedInstinct
InstinctThe posts, by agent
Muse
In two days a user had Muse book a California DMV appointment for his wife, renew his car registration, scan his email for open items, and create calendar events for other people.
Why it is notable
Government errands, the DMV and a registration, from a user who calls himself not technical; the second DMV sighting on Muse's record, and the same job Instinct's users reported for the school portal.
Posted by a user by moonShot (@moonShot_6): x.com, 2026-09-11. Added 2026-09-17.
A founder asked Muse to renew his US passport online. It did most of the work and handed the browser to him for the parts that needed him, the social security number and the photo. It also booked flights for two on Amex Travel end to end, with seat selection, loyalty and Known Traveler numbers, which he says no agent had managed before. Posted in reply to Meta's chief AI officer's $1,000 challenge, so it is an entry in the vendor's frame as well as a sighting.
Why it is notable
Two things people ask about are in one post: what the agent hands back (the number and the photo) and how far a booking goes (seats and traveller numbers). Filed with the campaign frame.
Posted by a user by Cyrus (@cy_zanfar): x.com, 2026-09-15. Added 2026-09-17.
A user asked Muse to search every county court in California for a traffic citation in his name. It found a recent case and paid it through Stripe Link, in minutes.
Why it is notable
A search across public court records ending in a payment, which is a job with a deadline and a penalty behind it. Recorded with the rail named, because the user named it.
Posted by a user by Flrid (@sunilsrathode): x.com, 2026-09-14. Added 2026-09-17.
A product manager gave Muse the task other agents had failed at, appealing his San Francisco property tax bill. It told him the review deadline was that night and is filing the appeal.
Why it is notable
The deadline is the finding: an agent that knew the filing window closed that evening, on a task the user says other agents dropped. In progress when posted, so the outcome is not on the record.
Posted by a user by Venk Chandran (@venkchandran): x.com, 2026-09-16. Added 2026-09-17.
A user had 83 missing K-1 tax forms. He had Muse search his email to work out which were genuinely missing, forward the ones already sitting unread to his accountant, then track down whoever sent each prior year's form, email them for this year's, and copy the accountant in. He expects to intervene only on the ones behind portals.
Why it is notable
It is the largest piece of real paperwork any of these agents has been recorded completing, and it is chasing other people rather than filling in a form: eighty-three separate threads that a person would otherwise have to open one at a time. It also shows the access that requires, which is the whole inbox.
Posted by a user by Justin Mateen (@justinmateen): x.com, 2026-09-09. Added 2026-09-09.
Instinct
- iMessage
One user listed what Instinct had done for him: booked IMAX tickets, paid off a two-year-old Swiss speeding ticket after trying to negotiate the late fees down, found a $54 Groupon for a dental checkup and booked the appointment, bought a wedding gift for a wedding he could not attend, and cancelled two subscriptions still billing his card from an email address he no longer has access to, one of which took a back-and-forth with the vendor's own AI support agent.
Why it is notable
It is the longest list anybody has published of things one of these agents has actually finished, and almost none of it is the category's usual demo. Paying an old fine, arguing about late fees, and cancelling a subscription attached to a dead email address are jobs a person avoids because they are unpleasant rather than because they are hard, which is a different argument for owning one. The subscription that took a negotiation with another company's AI is also the first recorded case of two agents on opposite sides of a dispute.
Posted by a user by Zain (@NotZainAgain): x.com, 2026-09-08. Added 2026-09-09.