Doctors and pharmacies
4 public posts of somebody having an AI agent they text handle doctors and pharmacies, from 4 people, on Muse. None reports going wrong; people post successes.
Every post here is a different job, and every one is Muse's. An appointment made by email and a voicemail, with the office writing back to confirm; a prescription moved to a cheaper pharmacy by texting the clinic, with a reorder set before it runs out; a primary-care doctor found on the user's insurance through Zocdoc, handed back when the booking could not be done online, and then nudged until it was; and three detailed emails about a complex medical matter, drafted and sent for a man whose illness leaves him without the energy to assemble them. That last one is the post on this site that says most about what the job is for. None of them says what the agent was told about the person's health, or where that went.
The posts, by agent
Muse
To set up doctor and dentist appointments, a user had Muse email the office and call and leave a voicemail; the office came back to confirm. He then had Grok Bot fill in the new-patient paperwork, and Muse added the dates to his calendar from the confirmation email.
Why it is notable
Two agents in one errand, each given the part it had context for, which is the split several users now describe. The voicemail is a call to a stranger; whether the office knew who left it is not in the post.
Posted by a user by Jamal Hinton (@MalGsx): x.com, 2026-09-14. Added 2026-09-17.
A healthcare founder's first use: Muse found a cheaper way to get his medication, texted the clinic to have the prescription sent to the right pharmacy, ordered it, and is set to reorder before it runs out.
Why it is notable
Four steps in one job, one of them a message to a third party on his behalf, and the last a standing order rather than a one-off. Medication is the errand where a wrong step matters most, and the post is a user's account with no detail on what was checked.
Posted by a user by Sina (@SinaHartung): x.com, 2026-09-14. Added 2026-09-17.
Asked to find primary-care doctors on his insurance and book one, Muse searched Zocdoc and offered options; the one he chose could not be booked online, so it handed back to him, and then followed up the next day until he called and booked it.
Why it is notable
A hand-off sighting: the agent reached the limit of what it could book, said so, and then did the thing a human assistant does, which is keep asking. The follow-up is the part the user rated.
Posted by a user by Vasanth (@vasanthroughput): x.com, 2026-09-16. Added 2026-09-17.
A user living with a severe illness that leaves him without energy used Muse to draft and send three detailed emails about a complex medical matter he could not assemble himself. Posted in reply to Meta's chief AI officer's $1,000 challenge, so it is an entry in the vendor's frame as well as a sighting.
Why it is notable
The accessibility sighting: an agent doing the writing for somebody whose illness takes the capacity to do it. Recorded in his own words and no further, because the condition is his to describe.
Posted by a user by Martin (@MartinMoltke): x.com, 2026-09-15. Added 2026-09-17.